Helpful Resources for Pet Owners

Pet owners choose Happy Tails for our commitment to professionalism and reliability. We are fully licensed, bonded, and insured, providing peace of mind. With detailed visit notes after each appointment, 24/7 access to our automated scheduling system, and email confirmations, we ensure smooth, hassle-free service. As Sacramento’s Premier Pet Sitting Company, we deliver top-tier customer service and pet care.

A Meet and Greet is your opportunity to introduce your primary pet sitter to your pet and show them the pet's routine, supply locations, and any specific instructions for care.

How to Prepare:

• Register/login to our scheduling system and provide details about your home and pets.
• We no longer keep any physical keys, so please provide any necessary access codes, lockbox combinations, etc.
• For new clients, please register under the "NEW CLIENT" section.

After your initial Meet and Greet, you can schedule services through our online system, by emailing [email protected], or by calling or texting the office. For the fastest service, we recommend online scheduling.

If you have a credit card on file, charges will be processed the day before the first day of service. We do not store credit card info at the office, so you must upload your card for auto-processing or pay directly through your invoice. Alternatively, you can mail a check, which must arrive before the first day of service.

For safety reasons, we do not encourage clients to leave a key under the mat. However, you may provide a garage or door code. Please also keep a key in a lockbox in case of power outages or other issues with the code. PLEASE NOTE THAT WE DO NOT ENCOURAGE CLIENTS TO HIDE A KEY.

Your primary pet sitter is the main caregiver for your pet. They’ll handle the Meet and Greet and will retain your information for future appointments. Though they may not always be available, so please remember our office is your first point of contact. Ensure your pet’s profile is up to date before the Meet and Greet so the sitter can get to know your pet better.

Check-in/check-out times, along with any notes and images, will be available through the app or by logging in to the website at https://happy-tailspetsitting.petssl.com/login

Yes! We are experienced in caring for pets of all ages, sizes, temperaments, and needs. With a team of over 25 professional pet sitters, we’re well-equipped to meet the unique needs of your pet. Please reach out to discuss your specific requirements.

We require 24 hours' notice for cancellations, changes, or additions. Cancellations with less than 24 hours’ notice will be charged in full. If canceled with 24+ hours’ notice, the visit will be credited to your account for future use, valid for six months. Holiday cancellations require 7 days’ notice. For last-minute changes (less than 24 hours), contact the office directly.

Yes. We require at least one visit per day for cats and small animals and two visits per day for dogs during your absence. For longer trips, we recommend three daily visits for dogs, and for elderly pets or puppies, four visits per day are advised.

Reservations can be made via our online scheduling system at https://happy-tailspetsitting.petssl.com/login. Reservations are typically approved within 48 hours, and you’ll receive an email confirmation with your assigned sitter and total charges.

Log in to your account at https://happy-tailspetsitting.petssl.com/login to update or modify your reservation at least 1 day prior to the first visit. Alternatively, you can contact us via email at [email protected] or by phone at (916) 628-5543.

Yes, we do our best to accommodate last-minute service requests. For requests made within 24 hours, please email [email protected] or call us directly. For more than 24 hours' notice, you may use our online scheduling system.

We provide credits, not refunds, for cancellations made with more than 24 hours' notice. For holidays, we require 7 days’ notice for a full credit. All credits must be used within six months.

Yes! With our Referral Rewards Program, you’ll receive a $10 credit for every new client you refer who books and completes visit. Credits expire six months from the date of issuance, and there’s no limit to how many credits you can earn!

Tips are always appreciated but never expected. You can tip your pet sitter directly, set up a percentage-based tip in your profile for each service, or add a tip when submitting your request.